SMS & WhatsApp Terms
Last updated: October 11, 2026
These terms apply to the Reel24 Reel Kit & Client Updates messaging program, operated by Reel24 ("Reel24", "we", "us"). Messages are sent through our provider, Twilio, by SMS and, if you choose it, WhatsApp.
1. Program name and description
Program name: Reel24 Reel Kit & Client Updates.
Business owners who request a free 24-Hour Reel Kit or become clients can receive text messages about their order. Messages help you send footage, approve edits and get your videos on time.
2. How you opt in
You opt in by entering your mobile number on our website form at https://reel24studio.com and checking a box that is not pre-checked and reads exactly:
"I agree to receive emails and text messages from Reel24 about my free Reel Kit. Message and data rates may apply. Reply STOP to opt out."
You may also opt in by texting us first or by asking us in writing to contact you by text or WhatsApp. Consent is not a condition of any purchase, and you can get your Reel Kit by email only. We send a confirmation message after you opt in.
3. Types of messages
- Confirmation of your Reel Kit request and next steps.
- Requests for footage, details or missing files.
- Delivery links when your reel, hooks or Content Map are ready.
- Revision updates and replies to your questions.
- For clients: order status, delivery notices, billing and invoice reminders.
- Occasional follow-ups about our editing plans after your Reel Kit, related to the service you requested.
Example: "Reel24: Your free reel is ready. Watch and approve it here: [link]. Reply STOP to opt out."
4. Message frequency
Message frequency varies based on your order and activity. During an active Reel Kit or plan, you may get a few messages per week. We do not text you between 9 p.m. and 8 a.m. in your local time, unless you message us first.
5. Cost
Msg & data rates may apply. Reel24 does not charge for messages, but your carrier's standard rates apply. Check your mobile plan for details. WhatsApp messages use your data connection.
6. How to opt out (STOP)
Reply STOP to any text message at any time to stop receiving texts. You can also reply UNSUBSCRIBE, CANCEL, END or QUIT. We will send one final message confirming you have been unsubscribed, and no further texts after that. To opt out on WhatsApp, reply STOP in the chat or block our number. You can also email hello@reel24studio.com. To opt back in, reply START.
Opting out of texts does not cancel a paid plan. We will continue to reach you by email and on your order page.
7. How to get help (HELP)
Reply HELP to any message for assistance, or email hello@reel24studio.com. Our reply will include our name, contact email and how to opt out.
8. Your privacy
We do not share or sell your mobile information to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except service providers (such as Twilio) that deliver messages on our behalf.
See our Privacy Policy for more on how we handle your information.
9. Supported carriers and delivery
The program works with major US carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and may be affected by coverage, device settings or carrier filtering.
10. Your number
You confirm that you are the account holder or authorized user of the mobile number you provide. If you change or give up your number, please reply STOP from it or tell us by email so we do not text the new owner.
11. Changes and contact
We may update these terms and will post the new version here. Our Terms of Service also apply.
Reel24
Email: hello@reel24studio.com