Cancellation & Refund Policy
Last updated: October 11, 2026
Reel24 plans are month-to-month. No long-term contract, no cancellation fee. This policy explains how to cancel, what happens to reels you have not used yet, and when we issue refunds or credits. It is part of our Terms of Service.
1. The free Reel Kit
The 24-Hour Reel Kit is free and requires no card, so there is nothing to cancel or refund. You keep the reel, hooks and Content Map whether or not you buy a plan.
2. How to cancel a plan
You can cancel at any time before your next billing date in either of these ways:
- From your client page, using the cancel option.
- By emailing hello@reel24studio.com from the address on your account.
We confirm every cancellation by email. If you cancel before your billing date, you will not be charged or invoiced again. Your plan stays active until the end of the period you already paid for, and we keep delivering reels until then.
If you cancel after a renewal has been charged or invoiced, the cancellation takes effect at the end of that new period. If you contact us within 48 hours of the renewal and we have not started editing for that period, we will refund it in full.
3. Reels already delivered
Editing is custom work done for you. We do not refund reels that have already been delivered. You own those videos and keep them after you cancel. Revisions on a delivered reel are always included within its original scope.
4. Unused reels in a paid month
If a paid month ends and some of your plan's reels were not used, here is what happens:
- If you still send footage: we deliver the remaining reels, even if footage arrives in the last days of the period. We can extend the window up to 30 days so nothing is wasted.
- If you do not send footage: the value of unused reels is credited toward your next month. If you cancel, unused reels from your final paid month can still be redeemed within 30 days after the plan ends.
Unused reels are not paid out in cash, except where the law requires or where we fail to deliver work you requested on time and with usable footage.
5. Late reel credit (24-hour guarantee)
On paid plans, if we deliver a reel more than 24 hours after receiving usable footage and a complete brief, that reel is free. We credit its value on your next billing cycle. A reel's value is your monthly plan price divided by the number of reels in your plan (for example, $1,197 / 20 = $59.85 on Starter). If you cancel, we refund the credit to your original payment method instead.
The credit does not apply to revisions, to delays caused by missing or unusable files or late feedback, or to events outside our reasonable control. Credits are applied automatically. If you think we missed one, email us within 30 days.
6. How refunds are paid
- Card (Stripe): refunded to the original card. It usually appears within 5 to 10 business days, depending on your bank.
- Bank transfer (ACH or wire): returned to the originating account. Bank fees charged by intermediaries may be deducted.
- Crypto (USDT, USDC, BTC or ETH): refunded, at our discretion, either in the same asset or as the USD equivalent of the original invoice amount. We will refund only to a wallet address you confirm in writing, on a supported network. Network fees may be deducted, and we are not responsible for funds sent to an incorrect address you provide.
Refunds are never more than the amount you paid for the relevant period.
7. Chargebacks
If you have a billing problem, please contact us first. We usually resolve it within 2 business days. Filing a chargeback without contacting us may lead to a paused account while the dispute is open.
8. When we end a plan
If we end your plan for a reason other than your breach of our Terms, we will deliver any reels in progress and refund the unused part of your current period on a prorated basis.
9. Contact
Questions about billing, cancellations or credits? Email hello@reel24studio.com.
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